KROC
Rochester, NY.
Our Rochester hub is the newest addition to the Haven AOG network — opened to put a Part 145 mobile dispatch base within the dense BA traffic corridor between Boston, NYC, and Albany. KROC complements KBUF on the eastern half of upstate NY and the upper Northeast.
Primary dispatch radius
~250nm primary, including Boston, NYC, Philadelphia, Albany, Syracuse
Hub specialty
Northeast expansion — newest Haven station
Hours
24/7 AOG response · regular MRO hours 7am–6pm ET
Station address
Frederick Douglass Greater Rochester International Airport (KROC), Rochester, NY
From this station
What we do from KROC.
Mobile dispatch from KROC covers a ~250nm primary radius. Events outside that radius are coordinated through partner-network mobile units or ferry to the nearest Haven hangar — the controller picks the fastest path to return-to-service.
- Mobile MRO dispatch to KTEB, KHPN, KBOS, KBDL, KALB, KSYR, KJFK, KLGA
- Mid-size + super-mid AOG focus (Citation Latitude/Longitude, Praetor, Challenger 300/350)
- Light jet + turboprop ramp response (CJ4, Phenom 300, King Air, PC-12)
- Cold-weather AOG response — heated mobile units, glycol coordination
- Ferry coordination with New York and Boston FSDOs
- Cross-coverage backup for KBUF when both stations are committed
Aircraft routinely serviced from this hub
Citation CJ/M2/Excel/XLS+/Latitude/Longitude · King Air series · Hawker 750/850XP · Phenom 300/300E · Praetor 500/600 · Challenger 300/350 · Pilatus PC-12 · Mid-size focus expanding to heavy as bench grows
Full capabilities listResponse example
What this looks like in practice.
Recent example: A KTEB-based Phenom 300 with a fuel pressure indication issue. Mobile unit dispatched from KROC at 0530, on-site by 0830, fuel pressure transducer isolated and swapped from on-board stock, RTS signed by 1100. Owner was wheels-up for his scheduled departure with under 6 hours of total disruption.